Return Policy

We accept returns of most software products for 30 days from purchase and hardware for 15 days. Products must be unopened and in resalable condition. To return a product, email us and we will provide you with an RMA number. All returns must be accompanied by the RMA number, no exceptions. There is a 15% restocking fee.

Unfortunately, there are some products that we cannot take returns on. The manufacturers do put some restrictions on us here. If a product is non-returnable, this is usually noted in the product description. Products we can tell you are non-returnable include:

  • Electronic Software Downloads (ESD)
  • Microsoft Office University
  • Clearance items
  • Items discontinued by the manufacturer
  • Products returned in envelopes - only shipping boxes allowed
  • Products returned without the RMA number
  • Consumable products (such as toner, paper, ink cartridges)
  • Shipping and handling is not refundable (unless of course we made an error)

    We reserve the right to not accept a return if we deem the product is in resalable form and the product will be returned to you.